Effective from: 16 February 2026

Pawmatix DPK, a variable-capital company (DPK) with registered office and management address in BULGARIA

(hereinafter referred to as the “Company”),

issues these General Terms and Conditions (the “GTC”) that govern the cooperation between the Company and any legal entity or sole trader (hereinafter the “Partner”) that participates in the Pawmatix Loyalty Card partner program by offering promotions and special offers to cardholders.

By signing a Partner Agreement, by accepting these GTC electronically, or by actually providing promotional services to Pawmatix Loyalty Card holders, the Partner fully and unconditionally accepts these GTC.

 1. Definitions

- Pawmatix Loyalty Card (the Card) – a reusable electronic identification document issued by the Company that entitles its holder and designated companions to use promotions and special offers at Partner locations. 

- Cardholder – the natural person who is the registered holder of a valid Pawmatix Loyalty Card.

- Promotions and Special Offers – the discounts, benefits and conditions listed in the Partner’s list to the Partner Agreement (or any subsequent amendment).

 2. Subject of the Cooperation

2.1. The Partner undertakes to grant to all Cardholders the promotions and special offers. 

2.2. The Company undertakes to promote the Partner’s goods and services by including them in its databases and mobile application and by making them available to all Cardholders. 

2.3. The Card may be used only by its registered holder and the companions designated by the holder.

 3. Rules for Using Promotions

3.1. A Cardholder may use a promotion upon presentation of the Card together with a valid identity document. 

3.2. The Partner must honour the promotion if the data on the Card and the identity document match and the Card is still valid. 

3.3. If the Cardholder refuses to show an identity document, the Partner may refuse the promotion. 

3.4. The Partner may only apply the promotions and special offers expressly listed in Parthner’s list. The Company does not pay the Partner for any services or discounts granted to Cardholders. 

3.5. The Company bears no liability if a Cardholder uses any promotion or service not listed in the Partner’s list. 

 4. Registration of Visits

4.1. The Partner is obliged to register every visit by a Cardholder through the Company’s Card-Reader System in accordance with the separate Rules for Use of the Card-Reader System (Annex to these GTC).

 5. Reservations and Refusals

5.1. The Partner may refuse a reservation if: 

   a) the Cardholder failed to appear for a previous reservation without cancellation notice, or 

   b) the service is fully booked. 

5.2. If the Partner refuses a valid Card without a justified reason, the Partner shall pay the Company a contractual penalty equal to the full price of the refused service. 

5.3. Justified reasons for refusal include (but are not limited to) absence of a pet passport, missing microchip, errors in documentation, or behaviour/condition of the pet that violates the Partner’s house rules or applicable veterinary-sanitary regulations.

 6. Personal Data Protection

Both parties undertake to process all personal data in full compliance with the General Data Protection Regulation (EU) 2016/679 and the Bulgarian Personal Data Protection Act. The Company and the Partner act as independent data controllers for the data they process.

 7. Liability

7.1. The Company is not liable for any damage caused to the Partner by actions or omissions of Cardholders. 

7.2. The Company is not liable for any damage caused to Cardholders by actions or omissions of the Partner. 

7.3. The Partner warrants that its premises and services fully comply with all construction, veterinary-sanitary, fire-safety and other legal requirements throughout the entire term of cooperation.

 8. Mutual Advertising and Trademarks

8.1. The Partner shall publish information about its cooperation with the Company on its website and at its premises. 

8.2. The Company shall publish information about the Partner and the available promotions on its website and in the Pawmatix application. 

8.3. During the term of cooperation, each party grants the other a non-exclusive, royalty-free right to use its trademarks and logos solely for the purpose of announcing the partnership.

 9. Confidentiality

9.1. Each party undertakes to keep confidential all information received from the other party for one (1) year after termination of the partnership. 

9.2. Breach of confidentiality entitles the injured party to claim full damages.

 10. Term and Termination

10.1. These GTC are valid for an indefinite period and apply to all Partners. 

10.2. The specific partnership with each Partner is concluded for an initial term of one (1) year and is automatically extended for successive one-year periods unless either party gives written notice of termination at least one (1) month before expiry. 

10.3. Either party may terminate the partnership with two (2) months’ written notice. 

10.4. The Company may terminate the partnership immediately and without notice if, within any three-month period, three or more justified complaints about the quality of the Partner’s services are received. 

10.5. Upon termination, the Partner must immediately cease using the Pawmatix Loyalty Card logo and any references to the partnership.

 11. Unilateral Changes

11.1. The Company may unilaterally amend these GTC or the appearance of the Card or the Card-Reader System by giving the Partner seven (7) days’ written notice. 

11.2. The Partner may unilaterally add new promotions to the list of services by giving the Company seven (7) days’ written notice.

 12. Final Provisions

12.1. The Partner may not assign rights or obligations under these GTC without the Company’s prior written consent. 

12.2. These GTC may be amended only by the Company (as provided in clause 11.1) or by a written agreement signed by both parties. 

12.3. Invalidity of any provision does not affect the validity of the remaining provisions. 

12.4. All disputes shall first be settled amicably. If no agreement is reached, the dispute shall be referred to the competent court in Sofia, Bulgaria. 

12.5. Matters not regulated by these GTC are governed by Bulgarian law.

Correspondence address of the Company: 

Pawmatix DPK